ALMARA Spot Terms

Version 1.0 · Effective: June 2025

These Spot Terms apply exclusively to the ALMARA Spot partner model and must be read in conjunction with the General Partner Terms. In the event of a conflict, these Spot Terms take precedence over the General Partner Terms.

§ 1 – Subject Matter

Under the ALMARA Spot model, the Partner operates a physical booking and issue point (“Spot”) for ALMARA experiences at one or more Locations. The Partner accepts End Customer bookings via the ALMARA Platform, provides the Equipment supplied by the Provider, and supports the delivery of the experiences.

The Partner provides the experience service in its own name and on its own account. The Provider acts as booking platform, not as experience provider. The specific parameters (Location, activity type, Season, commission, Equipment, deposit) are agreed individually in the Spot Contract.

§ 2 – Booking Processing

End Customer bookings must be processed exclusively via the ALMARA Platform. The Partner is not permitted to handle bookings generated via the Platform outside the Platform or to direct End Customers to book directly.

Cancellations by the Partner must be communicated to the Provider immediately, at the latest 48 hours before the booked experience date. For shorter-notice cancellations without valid cause, the Provider is entitled to charge a processing fee of up to 15 % of the cancelled booking value.

Payment processing is handled entirely via Stripe Connect. The Partner is not permitted to accept direct payments from End Customers for experiences booked via the Platform.

§ 3 – Commission

The Provider receives a commission on each booking processed via the ALMARA Platform equal to the percentage of the End Customer price (gross) agreed in the Spot Contract. The commission is automatically withheld via Stripe Connect.

Price adjustments by the Partner require prior written approval from the Provider if the new End Customer price falls outside the price range agreed in the Spot Contract.

§ 4 – Equipment on Consignment

The Provider makes the Equipment listed in the Spot Contract available to the Partner on a consignment basis. Ownership of the Equipment remains with the Provider at all times; the Partner receives only the right of use for ALMARA experiences during the agreed Season.

The Equipment may only be used for ALMARA experiences in accordance with the operating instructions. Sub-letting or transfer to third parties is not permitted without written consent.

Minor maintenance (cleaning, charging, visual inspection) is the Partner’s responsibility. Repairs may only be carried out by personnel authorised by the Provider.

§ 5 – Deposit

The Provider is entitled to require a deposit for the Equipment provided. Amount and due date are agreed individually in the Spot Contract (flat rate per device category).

The deposit may be paid by bank transfer or bank guarantee from an EU-licensed credit institution. It is returned after complete and undamaged return of all Equipment and settlement of all outstanding claims, at the latest 30 days after contract end.

§ 6 – Loss and Damage to Equipment

The Partner is liable for loss, theft, destruction or damage to Equipment attributable to the fault of the Partner or its staff.

In the event of total loss or destruction of a device, the Partner bears the replacement value plus a handling fee:

• €100 per device where the replacement value is up to €500;
• €150 per device where the replacement value is €501 to €1,500;
• €250 per device where the replacement value exceeds €1,500.

Damage arising from normal wear through intended use is borne by the Provider. Theft by third parties must be reported to the competent authorities immediately; a copy of the report must be submitted to the Provider within 48 hours.

§ 7 – Warranty and Maintenance

The Provider guarantees operational availability of at least 90 % of the agreed Season days per device. Defective devices will be repaired or replaced within five (5) business days of notification. If no replacement is available during a longer outage, the Provider’s commission for the downtime period is reduced proportionally.

§ 8 – Exclusivity

Where an exclusivity agreement is included in the Spot Contract, it applies solely to the specified device categories at the agreed Location. It does not extend to other Locations, other device categories, or direct rental outside ALMARA booking hours. Without an express exclusivity agreement, no exclusivity obligation applies.

§ 9 – Seasonal Operations and Availability

The Partner undertakes to operate the Spot throughout the entire agreed Season. Planned closures must be entered in the Partner Portal at least seven (7) days in advance. For more than five (5) unplanned closure days per Season without valid cause, the Provider may charge a contractual penalty of 10 % of the average booking revenue lost in the relevant period.

§ 10 – Return of Equipment

All Equipment must be returned cleaned and in full within seven (7) days after the last day of the agreed Season. Return is documented by a joint inventory check signed by both parties.

For late return without valid cause, the Provider may charge a usage fee of 1 % of the Equipment replacement value per commenced day of delay. In the event of extraordinary termination, Equipment must be made available for collection within 48 hours of receipt of the termination notice.

Contact: partner@almara.life